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Terms and Conditions
Directions to the check-in office are emailed to you when final payment is received. Every effort is made to have each home ready by check-in time, but no guarantee is made as to the exact time of occupancy. Housekeeping and maintenance personnel must provide services between occupancies for each home in order to prepare the home for incoming guests. Sometimes, due to unforeseen circumstances, housekeeping and/or maintenance services may not be completed by your 1pm check-in time. This situation rarely occurs, however, we apologize in advance if the is situation happens to you. If the Availability Calendar for your villa shows that Early Check In or Late Check Out is available, please note that early check in time will be at 12:30pm if and only if the Villa is available.
The credit card you provide will be used unless other arrangements are made. At the time of reservation, a 10% deposit will be charged with the remaining balance due 21 days prior to stay. Rates are subject to taxes and fees. All rates, fees and policies are subject to change without notice.
Should the need arise to cancel your reservation prior to 21 days of your arrival, regardless of reason (including bad weather, illness, or economic factors) a 2% (plus applicable rental tax) cancellation fee will be charged. If cancellations occur after the 21 days, you will forfeit the 10% rental deposit plus tax. No refunds are given if you cancel within 72 hrs of check in.
Your home is stocked for your arrival with paper products including tissue, toilet paper, paper towels, napkins, laundry, and dish detergent. See amenities list for more details. Beds are ready and made for your arrival except the following: trundles, futons, sofa sleepers and top bunks.
Our housekeeping staff works diligently to prepare each home in preparation for your arrival. For stays over seven nights, please inquire if you would like additional cleaning. You may be charged the $350.00 security deposit in the event of a violation of our "no smoking" "no pet" or "maximum occupancy" polices or incidental damages which occurred during the tenancy. Additional housekeeping charges will be applied in event for the need of excessive cleaning by our staff and the occurrence of exceeding the maximum occupancy of the cottage. We supply a departure procedure checklist in each home; these rules must be followed to avoid loss of your security deposit.
None of our Villas allow pets...big or small. In all cases - ANIMALS ARE STRICTLY PROHIBITED.
ABSOLUTELY NO SMOKING IS ALLOWED IN ANY OF OUR HOMES
10:30 PM – 8:00 AM - Monitored and Enforced. Punta Mita is a special neighborhood with a family environment. Hot tub/ pool use is allowed between the hours of 8 am and 10:30 pm. Please respect the desire of our full time residents and other guests in honoring quiet time.
At check in, you will receive a key. For check out, please return this key to the office or leave it in the home if the office is closed. The charge for a lost key is the cost to re-key the home, and this can range from $150 to $300.
The following items are included in each vacation rental:
Primary registered guest is responsible for any expenses incurred during the visit, including but not limited to loss and damages, accident or injury to person, or loss sustained while visiting the home. Occupancy for each Villa is strictly enforced and fines will be assessed for exceeding the number of allowed guests.